La Crosse Mail & Print Solutions, Inc. Logo

Frequently Asked Questions

General

What are your hours of operation?

Our customer service house are Monday - Thursday from 8am to 5pm CST and Friday from 8am to 4pm CST. You may reach our customer service at (608) 785-2128

Where is your company located?

We are located at 1501 St. Andrew Street in La Crosse, WI.

Do you serve customers beyond La Crosse?

Yes. We serve customers nationwide on a daily basis and can group ship to almost any location within the United States in 3 business days.

Products & Ordering

What types of products do you print?

We print a wide variety of paper products including, but not limited to:

  • Posters
  • Brochures
  • Booklets
  • Business Cards
  • Catalogs
  • Presentation Folders
  • Labels
  • AND MORE!
Can I place my order and have my designer upload files later?

Yes. We offer convenient blank templates that do not require artwork at time of ordering. Once your order is placed, you may upload your provided artwork using our file upload feature.

How do I get an instant quote?

You can view our convenient pricing guide here for our most commonly purchased products. If your require a specialty product not listed, please reach out to one of our customer service representatives at (608) 785-2128

How would I place an order for an item with multiple versions, such as business cards?

After your first item is added to the cart, you may navigate back to the same item and add an additional variation of it. For select items you may be provided the option of uploading a mailing list as a finishing service once your item is added to your cart. If your item does not provide the option for uploading a mailing list, or you need a significant number of variations, please reach out to our customer service team at (608) 785-2128 and we will be happy to work with your selected template on our end to easily merge it with your variable data

My logo/image/text does not crop properly with the store template? How should I order the item I would like?

While we strive to provide the most customization possible for our customers, due to the software limitations at this time, there will be occurrences where your logo or image may not be able to be cropped properly to a template online. Please reach out to a customer service representative at (608) 785-2128. We would be happy to work with your selected template on our end to make sure your logo/image/text fits properly within it. We apologize for any inconvenience this may cause.

What if I require my order to be shipped to multiple locations?

We can provide custom fulfillment services and pack different quantities to be sent to as many locations as needed. We can also insert additional components into the material we print as needed. Please contact our customer service team at (608) 785-2128 if you require these specialty services

I need my order rushed. Can you help me?

One of our specialties is meeting deadlines other printing companies cannot. We also have special shipping contracts and can often overnight orders for significantly less than you would normally pay. Please contact our customer service team at (608) 785-2128 for assistance with rush orders

How long does it take to receive a proof?

You will receive a proof within 1 business day after we receive your art files. If you want a specialty one-run physical proof we can do so and ship it to you overnight

File Transfers

How do I upload my files?

For a custom artwork order, after placing your order you will be directed to a page to upload your files. If you are not ready to upload your files at that time, please bookmark or save the page and return to it later when you are ready to do so

What is the largest file I can upload?

We can accept files up to 1 gigabyte via our file upload page. For files larger than this, please contact our customer service team at (608) 785-2127 for special file upload instructions

1501 St. Andrew St. La Crosse WI, 54603 | Phone: 608-785-2128 | Fax: 608-785-2144

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